Shipping policy
At Denimoz, we’re committed to making your shopping experience smooth from checkout to delivery. Here's everything you need to know about our shipping process:
Shipping Locations
We currently ship within the United Kingdom and internationally.
Processing Time
Orders are processed within 2 to 7 business days. Please note that this may vary during peak periods such as holidays or special promotions.
Shipping Costs
Shipping costs are calculated at checkout based on the size, weight, and destination of your order. We aim to offer fair and competitive shipping rates to get your pieces to you safely and efficiently.
Estimated Delivery Times
UK orders: Arrive within 3 to 5 business days after dispatch.
Other international orders: Typically delivered within 7 to 21 business days, depending on location and local postal services.
Order Tracking
Once your order is dispatched, you’ll receive a confirmation email with tracking information (when available). You can use this to follow your order's journey.
Damaged or Lost Orders
If your package arrives damaged or does not arrive within the estimated timeframe, please contact us at info@denimoz.com. We’ll investigate and work with you to resolve the issue as quickly as possible.
Customs and Duties (International Orders)
Customers may be subject to customs fees or import duties depending on their country’s policies. These charges are not included at checkout and are the buyer’s responsibility. Denimoz is not liable for any additional fees incurred upon delivery.
Política de Frete para o Brasil
Enviamos para o Brasil com prazo estimado de entrega entre 14 a 21 dias úteis, dependendo dos trâmites alfandegários e do serviço postal local.
Por favor, note que impostos de importação e taxas alfandegárias podem ser aplicados na entrega e são de responsabilidade do comprador. Estes custos não estão incluídos no valor do pedido.
Se o seu pedido chegar danificado ou não for entregue no prazo estimado, entre em contato conosco pelo e-mail info@denimoz.com para que possamos ajudar.