Please reach out to info@denimoz.com for any questions or concerns regarding your order. Customer satisfaction is very important to us and we are here to help! To speed up the process, please include your name and order number in the email. You should receive a response in 24 hours. Please note that if you send an email over the weekend, you will receive a response the following Monday. More

For a smooth return process, please make sure that all apparel is in its original condition, with the tags still attached, and has not been worn. To start the return process, please create a customer account and log in. From here, you can request a return. Additionally, kindly note that customers are responsible for covering the return shipping costs. If you have any questions or need assistance with a return, please don't hesitate to contact info@denimoz.com

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Upon placing an order, please allow 1-5 business days for your items to ship. This period allows us to carefully handle each order, ensuring that your products are in optimal condition before they embark on their journey to your doorstep! If the processing time extends 5 days, we will reach out with updates on your order. 

Please note on pre-order listings, processing times may be longer than 5 days. Read the listing description for additional details about shipping/processing times.